Blue Heron Technical Writing Inc. provides high quality technical writing services. We are based in Toronto, Ontario, Canada.
What we do
- Manuals
- Procedures
- Online documentation
- User guides
- Quick starts
- Web sites
- On-screen help
- and explanations of all kinds.
In short, we explain things. Do you have software, hardware or other technology to offer? We help explain it to your customers by providing documentation.
Customer-facing documentation
You have created the technology. Now your customer needs to learn to use it. That's where Blue Heron comes in.
We provide the link between your product and your customer by creating help, manuals, instructions or procedures that are fast and easy to use. Our procedures help you to win over satisfied customers who know the advantages of your product and know how to use it.
Employee-facing documentation
Your company has grown. You've hired a few employees. It may be time to start documenting your procedures.
Why?
Documented procedures allow you to standardize employee activities so that the activity is carried out the same way, no matter who is carrying it out. Documented procedures also allow for quality measures, if desired. And if a key employee should leave the company, documented procedures can fill a vital need and keep a business functioning as usual.
We have expertise in documenting work processes in a way that is concise, clear and user-focused.
